New maintenance contract

You are a new SCANeR user and want to know how it works?

Welcome!

A team of experts is at your disposal to solve any bugs you may encounter with our SCANeR software. You can now choose the maintenance that best suits your needs among our three proposals below.

 

Our offers Maintenance:

Standard

Premium

Enterprise

Which customers?

All customers & OEM
Participants in the AVSimulation VAR Program benefit from a specific maintenance contract

All customers & OEM
Participants in the AVSimulation VAR Program benefit from a specific maintenance contract

All customers & OEM
Participants in the AVSimulation VAR Program benefit from a specific maintenance contract

Supported versions N and N-1 N and N-1 N and N-1
Distributed updates N (2 majors 2 quarterly) + N-1 (4 quarterly) N (2 majors 2 quarterly) + N-1 (4 quarterly) N (2 majors 2 quarterly) + N-1 (4 quarterly)
Access to support •  AVS Help Desk (Jira based)
•  Knowledge base
•  AVS Help Desk (Jira based)
•  Knowledge base
  • AVS Help Desk (Jira based)
  • Knowledge base
  • Phone (opening hours 9am-5pm CEST)
Remote online assistance Yes Yes
Audio follow up meetings Quarterly Monthly
Weekly meetings is a chargeable option
Response time Best effort
Qualification First response Processing time
High 2 bu. days 15 bu. days
Medium 5 bu. days Best effort
Low 10 bu. days
Qualification First response Processing time
High 1 bu. days 10 bu. days
Medium 3 bu. days 20 bu. days
Low 5 bu. days 30 bu. days
Software fix Best effort
Qualification Resolution time
High End of Q (n+1)
Medium Best effort
Low
Qualification Resolution time
High 15 bu. days
Medium End of Q (n+1)
Low Best effort
Validation of customers use cases Additional services available for:
Validation on the last 2 major releases
Additional services available for:
Validation on the last 4 quarterly releases
Price for new licenses 20% 25% 35% (> 5 licenses)

Do you have additional questions? Contact one of our engineers directly.