You are a new SCANeR user and want to know how it works?

Welcome!
A team of experts is at your disposal to solve any bugs you may encounter with our SCANeR software. You can now choose the maintenance that best suits your needs among our three proposals below.
Our offers Maintenance:
Standard |
Premium |
Enterprise |
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Which customers? |
All customers & OEM |
All customers & OEM Participants in the AVSimulation VAR Program benefit from a specific maintenance contract |
All customers & OEM |
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Supported versions | N and N-1 | N and N-1 | N and N-1 | |||||||||||||||||||||||
Distributed updates | N (2 majors 2 quarterly) + N-1 (4 quarterly) | N (2 majors 2 quarterly) + N-1 (4 quarterly) | N (2 majors 2 quarterly) + N-1 (4 quarterly) | |||||||||||||||||||||||
Access to support | • AVS Help Desk (Jira based) • Knowledge base |
• AVS Help Desk (Jira based) • Knowledge base |
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Remote online assistance | – | Yes | Yes | |||||||||||||||||||||||
Audio follow up meetings | – | Quarterly | Monthly Weekly meetings is a chargeable option |
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Response time | Best effort |
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Software fix | Best effort |
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Validation of customers use cases | – | Additional services available for: Validation on the last 2 major releases |
Additional services available for: Validation on the last 4 quarterly releases |
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Price for new licenses | 20% | 25% | 35% (> 5 licenses) |
Do you have additional questions? Contact one of our engineers directly.