Maintenance contract renewal

You are a maintenance contract user and you want to renew it?

We are happy to see you again!

An update to the names of our maintenance offerings will occur in January 2023.
You can now choose the maintenance you would like to take for your renewal:

 

Standard

Premium

Enterprise

Which customers?

All customers & OEM
Participants in the AVSimulation VAR Program benefit from a specific maintenance contract

All customers & OEM
Participants in the AVSimulation VAR Program benefit from a specific maintenance contract

All customers & OEM
Participants in the AVSimulation VAR Program benefit from a specific maintenance contract

Supported versions N and N-1 N and N-1 N and N-1
Distributed updates N (2 majors 2 quarterly) + N-1 (4 quarterly) N (2 majors 2 quarterly) + N-1 (4 quarterly) N (2 majors 2 quarterly) + N-1 (4 quarterly)
Access to support •  AVS Help Desk (Jira based)
•  Knowledge base
•  AVS Help Desk (Jira based)
•  Knowledge base
  • AVS Help Desk (Jira based)
  • Knowledge base
  • Phone (opening hours 9am-5pm CEST)
Remote online assistance Yes Yes
Audio follow up meetings Quarterly Monthly
Weekly meetings is a chargeable option
Response time Best effort
Qualification First response Processing time
High 2 bu. days 15 bu. days
Medium 5 bu. days Best effort
Low 10 bu. days
Qualification First response Processing time
High 1 bu. days 10 bu. days
Medium 3 bu. days 20 bu. days
Low 5 bu. days 30 bu. days
Software fix Best effort
Qualification Resolution time
High End of Q (n+1)
Medium Best effort
Low
Qualification Resolution time
High 15 bu. days
Medium End of Q (n+1)
Low Best effort
Validation of customers use cases Additional services available for:
Validation on the last 2 major releases
Additional services available for:
Validation on the last 4 quarterly releases
Price for new licenses 20% 25% 35% (> 5 licenses)

Don’t be surprised! Until January 1, 2023, the maintenance names will remain as follows: SLA1 and SLA2.
Contract and name changes will occur automatically in January 2023.

For further information, you can call your contact person at our company or contact us via our form!