{"id":3358,"date":"2024-07-15T23:48:43","date_gmt":"2024-07-15T21:48:43","guid":{"rendered":"https:\/\/www.avsimulation.com\/?page_id=3358"},"modified":"2026-03-27T09:59:15","modified_gmt":"2026-03-27T08:59:15","slug":"support-maintenance","status":"publish","type":"page","link":"https:\/\/www.avsimulation.com\/en\/services\/scaner\/support-maintenance\/","title":{"rendered":"Support &#038; Maintenance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3358\" class=\"elementor elementor-3358\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93a9ae5 e-flex e-con-boxed e-con e-parent\" data-id=\"93a9ae5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1642f13 elementor-widget elementor-widget-heading\" data-id=\"1642f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Support Resources :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8a8c8d elementor-widget elementor-widget-text-editor\" data-id=\"d8a8c8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Looking for the best way to master SCANeR and optimize your simulations? Our support resources provide everything you need\u2014from beginner-friendly Quick Starts to in-depth troubleshooting in our Knowledge Base.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a4e26c e-flex e-con-boxed e-con e-parent\" data-id=\"6a4e26c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cc40070 e-con-full e-flex e-con e-child\" data-id=\"cc40070\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-83ab21f e-con-full e-flex e-con e-child\" data-id=\"83ab21f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8f6ad78 e-con-full e-flex e-con e-child\" data-id=\"8f6ad78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-562db0b elementor-widget elementor-widget-heading\" data-id=\"562db0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quick Starts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a834b0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5a834b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>New to <strong data-start=\"30\" data-end=\"40\">SCANeR<\/strong>? Get up and running quickly with our <strong data-start=\"78\" data-end=\"94\">Quick Starts<\/strong>! Here, you&#8217;ll find <strong data-start=\"114\" data-end=\"172\">step-by-step guides, expert advice, and best practices<\/strong> to help you master the software with ease. Whether you&#8217;re a beginner or looking for a refresher, our tips and tricks will ensure a smooth learning experience. Follow the guide and start exploring SCANeR today!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-311ea87 e-con-full e-flex e-con e-child\" data-id=\"311ea87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd4bb92 elementor-widget elementor-widget-image\" data-id=\"fd4bb92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"476\" height=\"382\" src=\"https:\/\/www.avsimulation.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-20-171318.png\" class=\"attachment-large size-large wp-image-45677\" alt=\"Screenshot 2025 02 20 171318\" srcset=\"https:\/\/www.avsimulation.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-20-171318.png 476w, https:\/\/www.avsimulation.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-20-171318-300x241.png 300w\" sizes=\"(max-width: 476px) 100vw, 476px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f4af2a elementor-widget elementor-widget-spacer\" data-id=\"5f4af2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a23f4c e-con-full e-flex e-con e-child\" data-id=\"4a23f4c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5dc6855 e-con-full e-flex e-con e-child\" data-id=\"5dc6855\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-639695f e-con-full e-flex e-con e-child\" data-id=\"639695f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ee5de2 elementor-widget elementor-widget-image\" data-id=\"5ee5de2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"436\" height=\"360\" src=\"https:\/\/www.avsimulation.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-20-171309.png\" class=\"attachment-large size-large wp-image-45679\" alt=\"Screenshot 2025 02 20 171309\" srcset=\"https:\/\/www.avsimulation.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-20-171309.png 436w, https:\/\/www.avsimulation.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-20-171309-300x248.png 300w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2221dc6 e-con-full e-flex e-con e-child\" data-id=\"2221dc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2c80f9 elementor-widget elementor-widget-heading\" data-id=\"b2c80f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quick Starts Next<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2adaff7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2adaff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upgrading to <strong data-start=\"427\" data-end=\"442\">SCANeR Next<\/strong>? Our <strong data-start=\"448\" data-end=\"469\">Quick Starts Next<\/strong> resources are here to assist you with your\u00a0<strong data-start=\"510\" data-end=\"532\">migration<\/strong> from previous versions. Learn about key differences, new features, as well as\u00a0<b>best practices and tools to transition smoothly<\/b> while maximizing the power of the latest SCANeR technology.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e71ba8 elementor-widget elementor-widget-spacer\" data-id=\"1e71ba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9523c04 e-con-full e-flex e-con e-child\" data-id=\"9523c04\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9269f16 e-con-full e-flex e-con e-child\" data-id=\"9269f16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3515906 e-con-full e-flex e-con e-child\" data-id=\"3515906\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-821a364 elementor-widget elementor-widget-heading\" data-id=\"821a364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Knowledge Base<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ae63f3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2ae63f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Need answers? The <strong data-start=\"748\" data-end=\"773\">SCANeR Knowledge Base<\/strong> is your go-to resource for <strong data-start=\"801\" data-end=\"867\">detailed articles, troubleshooting guides, and expert insights<\/strong>. Explore <strong data-start=\"877\" data-end=\"894\">how-to guides<\/strong> and solutions to common questions for each Pack. Plus, take advantage of <strong data-start=\"968\" data-end=\"1012\">sample projects created by our engineers<\/strong>\u2014a great way to learn best practices and kick-start your own simulations without starting from scratch!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f11ddc e-con-full e-flex e-con e-child\" data-id=\"4f11ddc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fc22ed elementor-widget elementor-widget-image\" data-id=\"0fc22ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"463\" height=\"388\" src=\"https:\/\/www.avsimulation.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-20-171313.png\" class=\"attachment-large size-large wp-image-45681\" alt=\"Screenshot 2025 02 20 171313\" srcset=\"https:\/\/www.avsimulation.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-20-171313.png 463w, https:\/\/www.avsimulation.com\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-20-171313-300x251.png 300w\" sizes=\"(max-width: 463px) 100vw, 463px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94416c9 e-flex e-con-boxed e-con e-parent\" data-id=\"94416c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8e0aec0 e-con-full e-flex e-con e-child\" data-id=\"8e0aec0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfa08f4 elementor-widget elementor-widget-heading\" data-id=\"bfa08f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our maintenance offers :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0017fc elementor-widget elementor-widget-text-editor\" data-id=\"c0017fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A team of experts is at your disposal to help you with our SCANeR software. You can now choose the maintenance that best suits your needs among our three proposals below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-034bf03 e-flex e-con-boxed e-con e-parent\" data-id=\"034bf03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1463c79 e-con-full e-flex e-con e-child\" data-id=\"1463c79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7720748 e-con-full e-flex e-con e-child\" data-id=\"7720748\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c205c1e elementor-widget elementor-widget-text-editor\" data-id=\"c205c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>*only for industrial customers with more than 5 licenses.<br \/>**For cases diagnosed more than one month before the end of the quarter.<\/p><p>Additional validation on user-specific test cases can be offered as an additional service<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cba69ac e-flex e-con-boxed e-con e-child\" data-id=\"cba69ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f313cd5 e-con-full e-flex e-con e-child\" data-id=\"f313cd5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d37a25d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"d37a25d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Want to learn more about support &amp; maintenance ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Support Resources : Looking for the best way to master SCANeR and optimize your simulations? Our support resources provide everything you need\u2014from beginner-friendly Quick Starts to in-depth troubleshooting in our Knowledge Base. ACCESS SUPPORT Go Quick Starts New to SCANeR? Get up and running quickly with our Quick Starts! Here, you&#8217;ll find step-by-step guides, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":45677,"parent":3374,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags-app":[],"class_list":["post-3358","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/pages\/3358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/comments?post=3358"}],"version-history":[{"count":17,"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/pages\/3358\/revisions"}],"predecessor-version":[{"id":50190,"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/pages\/3358\/revisions\/50190"}],"up":[{"embeddable":true,"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/pages\/3374"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/media\/45677"}],"wp:attachment":[{"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/media?parent=3358"}],"wp:term":[{"taxonomy":"tags-app","embeddable":true,"href":"https:\/\/www.avsimulation.com\/en\/wp-json\/wp\/v2\/tags-app?post=3358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}